Season and service trigger
The seasonal service term runs November 1 through April 30. Standard snow-removal service is triggered when accumulated snowfall at the property reaches 2 inches or more. Service requested below the 2-inch trigger, if accepted by Arvella, is billed as an additional service event at the applicable plan rate.
Plan coverage
Lite: $250 per month from November through April and up to 12 snow-removal service events during the season. Additional service events are $125 each. Premium: $400 per month from November through April and up to 24 snow-removal service events during the season. Additional service events are $100 each.
What counts as a service event
A service event is one completed arrival and snow-removal service. Extended storms, repeated accumulation, drifting, municipal plow activity, or customer-requested return trips may require more than one service event.
Included areas
Unless otherwise agreed in writing, standard service includes the contracted driveway, front sidewalk, and front steps. Areas must be reasonably accessible and free of vehicles, trailers, basketball hoops, trash containers, and other obstructions that prevent safe service.
Salt and ice treatment
Ice melt is optional for all plans and costs $40 per completed application covering the driveway and walkways. If the customer selects the separate ice melt authorization checkbox, Arvella may apply treatment when Arvella determines it is needed, without seeking approval for each application, and charge the payment method on file $40 after each application. Customers may revoke authorization for future applications by contacting Arvella; revocation does not affect charges for services already performed. Without this authorization, ice melt is not automatically provided. The $40 fee is separate from all snow-removal plan charges. De-icing reduces risk but cannot guarantee an ice-free surface, and de-icing materials may affect concrete, masonry, landscaping, pets, or other surfaces.
Early cancellation / account reconciliation
The monthly price is an installment toward a seasonal service commitment rather than a month-to-month snow-removal arrangement. If the customer ends service before April 30, completed service events are valued at the plan's additional-event rate ($125 per Lite event or $100 per Premium event). Payments already made are credited against that amount, and any remaining balance is due. Arvella may also enforce any remaining seasonal commitment to the extent provided in the final service agreement and applicable law.
Weather, timing, and conditions
Exact arrival times are not guaranteed. Timing depends on storm duration and severity, route conditions, traffic, equipment availability, municipal plowing, and safety. Snow may be relocated to reasonable areas of the property. Arvella is not responsible for conditions or hazards that are concealed by snow or not reasonably visible.
Property conditions
The customer is responsible for identifying hidden or unusual obstacles, fragile surfaces, irrigation components, low curbs, decorative items, or other conditions that could be damaged during ordinary snow-removal operations. Normal wear, scraping, or incidental surface effects may occur during snow removal.
Confirmation
Enrollment is subject to Arvella confirming that the property is within its service area and suitable for the selected plan. Custom or unusually large properties may require separate pricing before service begins.
Submitting this form records your enrollment information and acceptance. Service remains subject to route/property confirmation by Arvella.